HS4 BLE and BlueNET – Firmware Update

Modified on Thu, Sep 8, 2022 at 2:55 PM

What is the purpose of the firmware update?

Description of the issues:

Sudden interruption of the BLUEnet communications: access points connected wirelessly to gateways/nodes (SPACE) or IQs (KS) stop communicating and do not recover a connection. The locks will work in a standalone/offline mode.
BLE mobile key opening cannot be performed: users with Android 12 devices cannot use a BLE mobile key using JustIN Mobile, the JustIN Mobile SDK, or the KS app. This does not affect Apple devices or older versions of the Android OS. Android 12 devices can use the NFC option for mobile keys.

Which locks are impacted?

HS4 Model №	Description
Hx38M	HS4 Wide Body Mortise w/ BLUEnet
Hx34M	HS4 Wide Body Cylindrical w/ BLUEnet
HN02J	HS4 NEO Mortise Cylinder w/ BLUEnet
HN01J	HS4 NEO Rim Cylinder w/ BLUEnet
HN32J	HS4 NEO Deadbolt Single Cylinder w/ BLUEnet
HN32J	HS4 NEO Deadbolt Double Cylinder w/ BLUEnet
HN37J	HS4 NEO Interconnected Cylinder w/ BLUEnet
HN10J	HS4 NEO Padlock Cylinder w/ BLUEnet
HN11J	HS4 NEO Cam Lock Cylinder w/ BLUEnet

Firmware Packs:

PPD800000 – saltofirmw_0109_0222.txt

BLE Module – saltofirmw_0187_0222.txt

HS4 Wide Body – saltofirmw_0174_0222.txt

HS4 NEO Cylinders – saltofirmw_0196_0222.txt

Resolution Steps:

To resolve the issues, the firmware on the lock must be updated using an NFC enabled PPD (a non-NFC PPD won't work). The steps are summarized below:

1. Update the firmware of the PPD to 02.22. This ensures the correct sequence is followed for the updates.

2. Load the PPD with the control module firmware (depending on your lock) and the BLE module firmware.

3. Turn the PPD on at the lock and navigate to FIRMWARE UPDATE. Click Ok.

4. Update the firmware by holding the back of the PPD to the reader. Keep holding until you see the completion message

O If you receive an error message or don't know if the firmware update was successful, use the PPD to perform a firmware update once more.

SALTO ProAccess SPACE installations:
Please refer to the folder linked below for detailed instructions and the firmware files for your ProAccess SPACE installation. Make sure you know which lock you are updating as the XS4 Original+, NEO and XS4 ONE all have different firmware. If you have a combination of units, you may upload all applicable firmware files onto the same PPD.
https://drive.google.com/drive/folders/1dSfP2nANDydTNOZf49pEcVxoujUW3tBt?usp=sharing

SALTO KS installations:

Please refer to the folder linked below for detailed instructions and the firmware files for your Salto KS installation. Make sure you know which lock you are updating as the XS4 Original+, NEO and XS4 ONE all have different firmware. If you have a combination of units, you may upload all applicable firmware files onto the same PPD.
https://drive.google.com/drive/folders/182fGWj3oW2_bYh9baY_rvgyVns_QnVRl?usp=sharing