8400 Series Auto Operator Common Problems

Modified on Wed, Jun 1, 2022 at 2:18 PM

DISPLAY READING	ACTION REQUIRES	HOW TO PERFORM THE ACTION/WHAT TO LOOK FOR
Error 3 AKI	Wiring Issue	Remove wires from terminals 1&2 (basically remove terminal block 1-7) and test. If the issue is cleared, the actuator is potentially connected through the N/C terminal instead of the N/O If you are using wireless - Common problem is they read the receiver instructions and put the wires in the wrong position. The Receiver power should come from the operator terminals 3&4 (black and red wires). The Receiver output (green and white) should be on the operator terminals 1&2.
Error 31 Emergency Stop	Connection Issue	Ensure the factory jumper is in place between 14 & 15 and the terminals are tight. If the jumper is removed, this error will appear. It either needs the jumper or to be tied into a normally closed (N/C) fire alarm contact.
Error 37 Motor Current	Set up Adjustment	Remove the fuse. Test by attempting to push the door open without power. If it slams shut and is hard to open, flip the motor board switch. If it becomes easier to open/close, put the fuse back in and calibrate.
Error 52 - No Running Parameter	Operator needs to be Calibrated	Installer needs to make sure the door is not latched and door can swing freely for calibration. Verify that the door can only be manually opened to a maximum of 110 Degrees. (there is an adjustable stop on the top of the unit. Once this is confirmed press and hold the multifunction button for 3 flashes. (The GREEN LED, next to the button, will flash RED) The display will read "Calibration Run" and the door will swing open. This will be "jerky" which is normal. The unit is learning the weight and mass of the door. This unit will open to the stop and hold open for 5 seconds and the close.
Error 59 SIS	Connection Issue	The Jumper is either loose or missing on Terminal 12
Error 62 Off Control Panel Cannot Override	Turn the 3 position rocker switch to the "ON" Position	Flip rocker switch to the on position. If display still reads off press the PROG button located above the display. If unit reads "control panel can't override" then the Rocker switch is either , not plugged in, not plugged in correctly or damaged. Most commonly the switch is not plugged in correctly. There is a ribbon cable with red connectors that run from the rocker switch to the drive module. The error normally occurs at the drive module. Have the installer unplug the ribbon cable and gentle try to plug it in "backwards".
EXIT on Screen		The exit button on the display was hit. Touch the PROG button to clear. If that does not work, then check language and USA low energy
Arrows Manual Interior Error	Indicates Auto Mode Set as Basic Operator Wrong Door Type	The Unit is NOT in USA Low Energy Mode. Press and hold the multifunction button for 4 flashes of the RED LED. In the Paramater Menu>Configure System>Door Type> USA Low Energy
HB with Sensors	Incorrect language has been set	In the Parameter Menu> Param STG> Control Panel> Display Panel > Language > ENGLISH (US)
No Action from the Slave Unit	Programming Adjustment	Programming > Param Slave > Control Panel > Mech Panel > 3 Pos (Auto) - Toggle up to the setting
Unable to set Slave to 3POS (AUTO)	Reset	8-Flash Reset on the SLAVE
Slave opens after the Master	Programming Adjustment	Programming > Parma Master > MS 2-Leaves > Set Open Sequence/Close Sequence/Overlap to "0" Do Not Reset Unit, recalibrate unit (3x Flashes)